This is the privacy notice of Nicole Craddock Physiotherapy. In this document, “we”, “our” or “us” refers to Nicole Craddock Physiotherapy, practice number 0933805.
Our registered practice is at 22 Adelaar Street Kirtsenhof, Cape Town, 7945.
This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not. We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this website.
Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:
1. Business and personal information:
We may collect, use, store and transfer different types of business or personal information about you. This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. Information is stored in password protected third party apps including Cliniko, Rehab my patient, Wix, Xero and Mailchimp.
We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services;
We keep information, which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Market place information:
3. Your domain name and e-mail address:
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect;
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our website;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about our other services offered.
4. Website usage information:
We may use software embedded in our website (such as pixels) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
5. Third party advertising:
6. Content you provide to us with a view to be used by third party:
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the World, you have no control whatever as to how it is used.
7. Calling our practice:
When you call our practice, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
8. Sending a message through our website:
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation.
9. Job application and employment:
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for seven years before destroying or deleting it.
10. Affiliate information:
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off website. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
11. Use of website by children
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our website only with consent from a parent or guardian.
12. Disclosure to Government and their agencies:
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
13. Compliance with the law:
14. Review or update personally identifiable information:
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
15. Removal of your information:
If you wish us to remove personally identifiable information from our website, you may contact us at URL. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Website privacy notice
Paragraph specific notes
Notes referable to specific numbered paragraphs
1. Business and Personal information
This is information collected by most websites. What you do with it is obvious but including it here completes the picture.
It is a requirement of the Act to tell data subjects for how long personal information will be kept.
Basic law relating to tax and other areas often requires data to be retained for seven years. You will be “safe” if you specify that period for commercial transactions.
3. Your domain name and e-mail address
This is information collected by most websites.
4. Website usage information
This information is unlikely to be personally identifiable.